Terms of Service

Last updated: 12 October 2026

These terms apply to the aigenis.pk website and to the automation services provided by Aigenis AI (operated by ZAKI AI, Lahore, Pakistan, "we", "us"). By using the website or our services you agree to them.

1. Our services

We design, configure and operate WhatsApp-based automation systems for business clients, including real estate agencies and healthcare clinics. The exact scope, price and timeline are agreed with each client in writing (including by WhatsApp or email).

2. Client responsibilities

• Provide accurate information about your business, doctors, services, timings and prices.
• Use a WhatsApp Business number you are entitled to use, and follow the WhatsApp Business and Meta policies.
• Obtain any consents required from your patients or customers to message them and to store their information.
• Review and approve the wording and rules used by the system.

3. Healthcare disclaimer

Our systems perform scheduling, reminders and information tasks defined by the clinic. They do not diagnose, prescribe or give medical advice, and are not a substitute for a doctor. The clinic remains fully responsible for all clinical decisions and patient care. In an emergency, patients should contact emergency services.

4. AI limitations

The system uses an AI model that can make mistakes. We use rules and checks to reduce errors, but clients should have staff review bookings and handle exceptions.

5. Third-party services

Our systems depend on services such as WhatsApp (Meta), Make.com, Google and Anthropic. We are not responsible for outages, policy changes or restrictions imposed by those providers.

6. Fees and payment

Setup and monthly fees are as agreed with the client. Third-party charges (for example WhatsApp conversation fees) are separate unless the agreement states otherwise.

7. Acceptable use

You must not use our services for unlawful activity, spam, deceptive messages, or to send content that violates WhatsApp policies.

8. Intellectual property

The website, system designs and workflows we create remain our property unless the agreement says otherwise. Client data remains the client's property.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from third-party outages, incorrect information supplied by the client, or clinical decisions. Our total liability is limited to the fees paid for the service in the three months before the claim.

10. Termination

Either party may end the service with notice as agreed. On termination we will provide the client's data in their Google Sheet and stop sending messages on their behalf.

11. Governing law

These terms are governed by the laws of Pakistan. Disputes will be handled in the courts of Lahore.

12. Contact

Email: hello@aigenis.pk
WhatsApp: +92 300 1535354